Hi there, I'm so glad to hear you're enjoying our Manuka honey! Thanks for sharing your experience and supporting our small business it is so appreciated and makes a real difference to us!

Charlotte from the Manuka Honey Direct Team

Hi Danielle,

Thank you so much for this brilliant review! As a small business, it means so much to hear feedback like this. I'm so glad the MOCHi Pump has been easy to use on the move and simple to clean, that's exactly what we hoped it would deliver for busy mums. Thank you for recommending us!

Charlotte from the Natural Health World Team

Hi Danielle,

Thank you so much for this lovely review! As a small business, it really means a lot to hear this kind of feedback. So glad the storage bags have been easy to lock and that the measurement markings are coming in handy, little details like that make such a difference day to day. Thanks again for your support!

Charlotte from the Natural Health World Team

Hi Danielle,

Thank you so much for sharing this! As a small business, support like yours truly means a lot to us. What a great idea using it with frozen fruit and breast milk for teething, and so glad it's been great quality and easy to clean too. Thanks again for choosing us!

Charlotte from the Natural Health World Team

Hi Danielle,

Thank you so much for this lovely review! As a small business, it really means a lot to us. So glad the teether has been helping soothe your little one and keeping her entertained during teething, that's exactly what we hoped it would do at that stage. Thanks again for your support!

Charlotte from the Natural Health Team

Hi Danielle,

Thank you so much for sharing this, it means the world to us as a small business! So glad the scalp oil worked so well for your little one, and lovely that a bit goes such a long way too. Thank you for your support!

Charlotte from the Natural Health Team

Hi Danielle,

What a lovely thing to hear, thank you so much for sharing your experience! As a small business, support like yours means so much to us.

So glad the pump made things easier as a first-time mum, and that being hands-free let you feed your baby on the other side at the same time, that's exactly the kind of difference we hoped it would make. Thank you for recommending us!

Charlotte from the Natural Health Team

Thank you so much for your lovely review! As a small business, support like yours means so much t us, and it really does make a difference. I'm so glad you're enjoying the honey, I can't wait to have you back for your next order!

Charlotte from the Manuka Honey Direct Team

Hi Aaron,

Thank you so much for this lovely review! As a small business, support like yours means so much to us. We're so glad you're loving the QueenBee Manuka Honey, and yes, we love that it comes in glass jars too, it just feels that bit nicer and better for the environment as well.

Thanks again for choosing us!

Charlotte from the Manuka Honey Direct Team

Thank you so much for being such a loyal customer over the years, and for taking the time to share this! As a small business, support like yours truly means so much to us.

It's lovely to hear Manuka Honey has become part of your daily routine, whether by the spoonful or stirred into porridge, that's such a wonderful way to enjoy it. Thank you again for your continued support!

Charlotte from the Manuka Honey Direct Team

Hi Samantha,

We're so glad the D-Mannose has helped you — thank you for taking the time to share your experience and for supporting our small business!

One thing you might like to know: we also stock our own-brand D-Mannose at just £8.99 — same active ingredients, same number of tablets, everything. Worth a look next time you reorder.

If there's ever anything else we can help with, we're right here. 😊

Charlotte from the Natural Health Team

Hi Linda,

Thank you for your lovely review! We're so glad you're happy with the product. If you have any questions or need further assistance, feel free to reach out.

Thank you again for supporting our small business,

Charlotte from the Natural Health Team

Hi Eunice!

Thank you for your lovely review. We're so glad you enjoy the Apple Cider Vinegar with Manuka Honey. Feel free to reach out if you need anything else!

Thank you again for supporting our small business,

Charlotte from the Natural Health Team

Hi Fran,

Thank you so much for this lovely review! As a small business, support like yours means the world to us, it really does make a difference. So glad you're enjoying the honey, we can't wait to have you back for your next order!

Charlotte from the Manuka Honey Direct Team

Hi there,

Thank you for your continued support and for sharing your feedback. We'll take your suggestion into consideration to improve the packing experience. We appreciate your loyalty and hope you enjoy your honey! Thank you for being such a loyal customer over the years, it really means a lot to us!

To explain the mystery: we wanted to add a little something extra to your parcels as a thank you, but these particular Manuka drops only come in larger packs and are quite pricey, so as a small business, a couple of loose drops per parcel was really all we could manage. It wasn't meant to be inconsistent, just us trying to do something nice within what we could afford. I'm sorry if our warehouse missed one in your parcel too.

We're out of stock of the drops at the moment, so this won't come up again for now, but we'll keep your feedback in mind if we bring them back — either included properly every time or not at all.

Thanks again for the honest feedback!

Charlotte from the Manuka Honey Direct Team

Bonjour Tony,

Merci beaucoup pour votre gentil avis. Nous sommes ravis que vous ayez apprécié le goût des pastilles Wedderspoon au miel de Mānuka, et nous vous remercions sincèrement pour votre soutien.

Charlotte - Natural Health World

Hi Patricia,

Thank you so much for your lovely review. We’re really glad you were pleased with the delivery and with the product. We completely understand they can feel a little chunky to swallow, and we’re already working with our manufacturer to see how small we can make them while keeping the quality right. If it suits you, they can also be chewed or crushed and mixed with something like yoghurt to make them easier to take. As a small family business, we really appreciate your support.

Charlotte from the Natural Health Team

Hi Katie,

Thank you for your kind words! We're so glad you're happy with our D-Mannose. Your support means a lot to us!Thank you for such kind feedback. We worked hard to make our D-Mannose as affordable as possible while keeping the pure, simple ingredients our customers look for. We know products like this can be an important part of everyday routines, so we’re really glad you’re pleased with it. Your support means so much to our small family business.

Charlotte from the Natural Health Team

Hi there - Thank you so much for your lovely review. We’re really glad to hear you’re happy with both the product and our service. We designed it to be as quick and easy as possible, with letterbox-friendly delivery so you don’t have to wait around. As a small family business, your support genuinely means a lot to us.

Charlotte from the Natural Health Team

Hi Liz,

Thank you so much for your honest feedback and we completely understand your frustration — we really do.

You're right that our prices were lower not too long ago, and we kept them frozen for as long as we possibly could because we genuinely wanted to keep our honey as accessible as possible for our customers. Unfortunately, with the rising costs of sourcing and importing high quality Manuka honey all the way from New Zealand, we reached a point where we had no choice but to make an adjustment to continue being able to offer it at all. We're truly sorry that this has come as such a shock and we take full responsibility for not communicating that change better.

Before you go, we'd love to recommend our KFactor 12 Manuka Honey as a more affordable alternative. It's still completely raw and unpasteurised, meets the full KFactor promise, and represents incredible value for a genuine New Zealand Manuka honey. It might be worth a look if you'd like to stick with us!

Whatever you decide, thank you so much for your loyalty and for taking the time to share your thoughts. It genuinely helps us as a small independent business and we hope we get the chance to welcome you back one day.

Charlotte from Manuka Honey Direct

Thank you so much for your lovely review. I’m so pleased to hear you’re happy with the honey and that it arrived quickly and safely.

The triple packs are a great way to save, so it’s lovely to know you feel it was good value too.

Thank you again for taking the time to recommend us — we really appreciate it.

Charlotte from the Natural Health Team

Hi there,

Thank you so much for this wonderful review — it honestly made our day!

Knowing that you use our honey every day and wouldn't have any other means the absolute world to us as a small independent business. It's exactly why we work so hard to source the very best quality Manuka honey from New Zealand.

Thank you for your continued loyalty — customers like you are the reason we do what we do. We hope to keep delivering the quality you deserve for a long time to come!

Charlotte from the Manuka Honey Direct Team

Hi Janie,

Thank you so much for your kind review - I just wanted to thank you for supporting our small business! Also I'm so glad your grandson is so interested in our Teether! I would really recommend the Mochi Feeder as well if that works for him as it's a great way to start weaning little ones (it's a silicone dummy which has holes so they can learn to chew of food like strawberries).

Thank you again for your support and have a lovely day,

Charlotte from the Natural Health Team :)

Thank you for your review. We’re so pleased to hear you were happy with your Queen Bee Manuka Honey.

We really appreciate you taking the time to share your feedback and your support means a lot to our small team.

Charlotte from the Manuka Honey Direct

Thank you so much! Really glad it's working well for both your hair and skin, and your kind mention of our small business means more than you know. We really appreciate your support!

Charlotte from The Natural Health Team